Frequently Asked Questions
Can I pay you by phone (or how about via personal check)?
Unfortunately we don't have the ability to take phone orders. We understand, though, that some customers prefer not to use Paypal or credit cards. If that's the case, please feel free to purchase courses and materials with a check or money order—especially good for international orders (payable to Brave Writer LLC). Checks can be mailed to:
Brave Writer LLC
7723 Tylers Place Blvd. Ste. 165
West Chester, OH 45069
Do you accept Charter School payments?
We do! Submit a request to your charter school for a purchase order. Send it to the address (above) or scan and email it to Cindy: email@example.com.
I ordered the Arrow (or Boomerang) year long (or monthly) subscription. How do I access it?
When you order a subscription, we have to create a username and password to give you access to the folder that houses the subscription. Give us 24 hours to get back to you via email with your login credentials. If you don't hear from us within 24 hours, feel free to send an email to Cindy: firstname.lastname@example.org
We'll get right on it.
Where is my digital download?
If you ordered a single issue of the Arrow or Boomerang, a digital version of The Writer's Jungle or Help for High School, or any other digital product, those products will be delivered to you via email. The email account you entered with your payment will be the recipient of a link that will make it possible for you to download the issue to your desktop (that could mean that the item was sent to your spouse's email at their place of work, for instance, if the email associated with your order is not your own). When you order, the email with the download link should come immediately to that email address. If you can't find it, there are three possible reasons:
- It may have gone to your spam/junk folder so look there.
- Your Paypal account or your order may be associated with your husband's or wife's email address that you don't routinely check. Double check.
- You may have paid with an e-check when ordering via Paypal which means that Paypal will wait for that e-check to clear before sending you the download link.
If you still can't find it, please contact us at: email@example.com
How do I access the online class folder?
We will notify you the Tuesday before your class starts with information about how to access your online class. Brave Writer generates your username and password for you. You will use these to access the class folder. If you'd like to see how the online class system works, check out the instructions on our online class web page.
Is Brave Writer affiliated with any religion?
It is not! Brave Writer is non-sectarian and welcomes families of all religious and non-religious backgrounds.
I sent you an email and never heard back. Will you ever reply?
I try to reply to every email I receive within a week of receiving it. If I miss yours (it gets overlooked), send it again! I will get to it eventually. Sometimes the volume makes it tough to answer all inquiries in a timely way. To ensure a quick response, keep your emails short. It's better if you can express your question or need in a paragraph rather than in two or three screens worth of information. Once I have responded, you can expand with more information if I need it to answer your question.
You can also call me for advice regarding purchases (materials or classes):
If I have limited funds, which is a better choice to make: Kidswrite Basic (the online class) or The Writer's Jungle?
Kidswrite Basic is better at giving the support and accountability that help many moms get over the hurdle of teaching writing. If you find that you want to make time to teach writing, but never get around to it, a class will ensure that you keep that commitment to yourself and your kids. It's the "hand-holding" approach to becoming your child's best writing coach. I always recommend a class, as a first choice, if you have to pick one.
The Writer's Jungle, however, offers the possibility of going at your own pace. It gives you a wealth of material not found in an online class, and it is a constant resource you can turn to again and again since you will own it. If you feel you need to soak in the Brave Writer philosophy, like the idea of testing the waters for yourself, enjoy going at your own unhurried pace, or want to reinforce what you've already learned in a class, the The Writer's Jungle is the ticket!
Where do I start? There's so much information to absorb!
A corner stone to the Brave Writer philosophy is to do "one thing" at a time. Don't overwhelm yourself by trying to figure out how many good things you can do. Instead, pick the "one thing" that is most tempting, most captivating, most interesting to you. Then sign up, order, read, apply whatever that "one thing" is until you are certain you have milked it for all its worth. Then once you have successfully used a month's worth of Arrow material (language arts) or have successfully executed a Poetry Teatime (Brave Writer Lifestyle) or have worked through the SAT/ACT Essay class, you'll be ready to add "one more thing" to your life. Remember: depth over breadth, enjoyment over struggle, commitment over clutter.